An eLink User interview

I try and contact our customers regularly and discover what they are getting out of (or not getting) using eLink. My latest feedback was from Eliot Clarke, Risk Management Executive at ASG Risk Management Ltd.

I asked Eliot what he uses eLink for and he stated that he finds eLink's file management system: "Brilliant. It reduces the amount of [physical] storage I need, and I can quickly access my documents." Eliot accesses the system 95% of the time from his office, but occasionally looks up a key document from home or from a client's site.

Eliot's response to how he would rate our customer service?
"Very good, 9 out of 10. No complaints about the service, you always answer the phone, and I get a quick response."